Predictive, AI-enabled change · Zurich
I help organisations find what blocks AI value, change how work gets done and scale what proves effective — while keeping the people affected by change in view.
AI adoption · Workflow redesign · Predictive change
Open to full-time roles — my preference right now · consulting on request
01 — What I believe
Most change problems are really listening problems. The data is always there, and the people are always trying to tell you something. What's usually missing is someone who can hear both at once.
I read a room and a dataset with the same attention — pairing behavioural instinct with the discipline to structure it, and the technical fluency to turn quiet signals into something a leader can actually act on. Not louder dashboards; clearer decisions.
Signal
Hear what shifts before resistance becomes visible.
Model
Turn human evidence into a clear risk surface.
Action
Make timely decisions people can trust.
02 — Experience
I have worked inside and alongside global organisations where transformation is consequential, ambiguity is real and trust cannot be treated as a communications task.
2026 — Now
Freelance Consultant
AI enablement in practice — helping organisations turn access to AI tools into practical skills and everyday ways of working through workshops, leadership programmes and team-specific support. Measuring changes in capability, confidence and behaviour, so teams develop their own use cases and continue independently.
2024 — 2025
Associate Director, Change & Customer Experience
Led change for the largest release of the CRM transformation, integrating client onboarding and compliance across a highly regulated banking environment. Trained 1,500+ relationship managers and 350+ compliance officers in Europe, the Middle East and Latin America; stakeholder satisfaction rose from 7.3 to 9.1/10. Built AI-powered change-assessment tools to track readiness and surface adoption risks in real time.
2023 — 2024
Consultant, Transformation & Change
Digital and organisational transformation across banking, aviation and life sciences. Condensed a 170-page strategy deck into role-based briefings that lifted awareness from under 10% to 78%; defined the Product Owner competency framework for a 50+ volunteer agile learning journey; won an IBM GenAI Challenge with an AI-assisted recruiting concept.
2021 — 2023
Consultant, Talent & Organisation
Workforce transformation across pharma, energy and Fortune 500 clients. Drove adoption of an innovation toolkit across a 3,000+ employee unit — 80% awareness, 600+ participants; cut post-training escalations by 40% on a SAP S/4HANA rollout; helped secure multi-million-pound proposals through gamified workshops and visual storytelling.
2020 — 2021
Project Manager, HR Transformation
Global HR transformation initiatives at Roche Pharma Basel. Rolled out an intrapreneurship programme across 12,500+ employees — 74% awareness, 200+ ideas and 5 funded projects; co-created an interactive digital hub for the new HR operating model, scaled into a permanent global HR resource.
Early career
Trainee & Operations
Takeda — trainee programme across HR, analytics, supply chain and commercial functions, with a six-month international assignment in Brazil · Swissport Zurich — passenger services for international airlines, specialising in Mandarin-speaking passenger support · Bracco — international medical congresses.
Cross-industry
Banking · consulting · life sciences
Environment
Multinational transformation
Focus
Predictive · AI-enabled change
Edge
Reading the room and the dataset
Languages
Education
Thesis: "Explainable AI for Financial Inclusion and SME Growth in Latin America"
Thesis: "Leveraging Digital Transformation to Create a Fluid Organization, on the Example of the P&C Transformation at Roche"
Certifications
03 — The method
A consulting method for seeing where transformation is straining and deciding what to do while there is still room to choose.
01
Bring together the formal data and the quieter human signals: sentiment, language, influence and friction.
02
Identify where trust, capacity or adoption is shifting before the pattern becomes a delivery problem.
03
Turn scattered evidence into a shared view of risk, grounded in organisational context.
04
Help leaders choose a timely, proportionate response that people can understand and trust.
The output is not another dashboard. It is a clearer leadership decision.
Sentiment · feedback · communication · capacity · influence
04 — AI Adoption Programme
One low usage number can hide very different causes. I diagnose the constraint first, then shape the intervention around the evidence.
01 · Diagnose
Why is AI failing to create the expected value?
What you get
A root-cause heatmap, 3–5 priority workflows and an intervention plan with owners and next decisions.
02 · Redesign
How should this work actually be done with AI?
What you get
A redesigned working method, clear human and AI roles, control rules, a baseline and a 90-day experiment.
03 · Lead
Can the leadership team make sound AI decisions?
What you get
A decision heatmap showing where judgment breaks, which operating rules are missing and who owns each decision.
04 · Recover
Why is a launched AI product losing users?
What you get
Visible product, workforce and value repairs — ending in a clear Scale, Iterate, Hold or Stop decision.
Enable
Role-specific capability, used where capability is the actual constraint.
Workshop · Entry
AI in real work
A shared practical experience and a first working situation the team can improve.
Workshop · Function
Applied AI for a function
Redesigned workflows, usable playbooks, a business baseline and a team-owned experiment.
Workshop · Managers
Managers as owners
A changed team workflow and a manager operating routine that reinforces it.
Not sure where to begin?
Start with one workflow and the evidence needed to change it.
05 — Quick diagnostic
Rate how true each statement feels. This is a conversation starter, not a formal assessment.
Indicative risk
—/100
Complete all five questions to see your quick read.
06 — Selected writing
Ideas on leadership, adoption and the human systems that determine whether transformation holds.
07 — Start here
Start with one workflow. We can scope a 4-Week Adoption Read, a focused Workflow Studio or the intervention your evidence points to.
Also open to full-time roles — my preference right now
Baden / Zurich, Switzerland · Predictive · AI-enabled · human change